Terms and Conditions

Terms and Conditions

Return Conditions
The goods must be returned within 15 days intact, complete with all its parts and in the original packaging, in compliance with the following conditions:

The right of withdrawal may apply to the product purchased in its entirety;
For the withdrawal to be possible, the product must be intact;
The shipment to the warehouse indicated by Anema and Core is under the complete responsibility of the customer;
In case of damage to the goods during transport, Anema and Core will notify the customer, to allow him to promptly file a complaint against the courier chosen by him and obtain the relative reimbursement; the product will then be made available to the customer and the request for withdrawal will be canceled;
Anema e Core will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment.

Refund conditions
Anema and Core will reimburse the customer for the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14, within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same means of payment used by the customer for the initial transaction, unless otherwise agreed.

In any case, the customer will not incur any costs as a consequence of said reimbursement, except for the shipping costs to deliver the product to the Anema and Core warehouses.

In any case, the customer will lose the right of withdrawal in cases where Anema and Core ascertain that:

The returned product and / or its accessories, and / or its packaging are not intact;
The product is missing its external packaging and / or its original internal packaging;
The product is missing its integral elements and / or accessories.

In case of forfeiture of the right of withdrawal, Anema e Core will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.